Refund Policy

Last Updated: June 15, 2024

Introduction

At Terravibe, we strive to provide high-quality financial education products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website terravibe.nl ("Website").

By making a purchase on our Website, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

Digital Products

Terravibe offers various digital products, including but not limited to e-books, digital workbooks, templates, online courses, and webinar recordings.

14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for most of our digital products. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, subject to the following conditions:

  • You must provide a reasonable explanation for your dissatisfaction with the product
  • For online courses, you must have completed no more than 25% of the course content
  • For e-books and downloadable resources, you must confirm that you will delete all copies of the materials

Exclusions

The following digital products are not eligible for refunds:

  • Products specifically marked as "non-refundable" at the time of purchase
  • Limited-time access to live events or webinars after the event has occurred
  • Products that have been downloaded, accessed, or used extensively
  • Customized or personalized financial plans or assessments

Subscription Services

Terravibe offers subscription-based services, including membership programs and premium content access.

Monthly Subscriptions

For monthly subscription services:

  • You may cancel your subscription at any time through your account settings or by contacting our customer support
  • Cancellation will take effect at the end of your current billing cycle
  • No refunds will be provided for partial subscription periods
  • If you cancel within the first 7 days of your initial subscription, you may request a full refund

Annual Subscriptions

For annual subscription services:

  • You may cancel your subscription at any time through your account settings or by contacting our customer support
  • If you cancel within the first 14 days of your initial subscription, you may request a full refund
  • If you cancel after the first 14 days but before the end of your annual subscription term, you may be eligible for a prorated refund based on the unused portion of your subscription, less any applicable discounts received for the annual commitment

Automatic Renewal

All subscriptions automatically renew unless cancelled prior to the renewal date. You are responsible for cancelling your subscription before the renewal date to avoid being charged for the next billing cycle.

Coaching and Consultation Services

Terravibe offers one-on-one and group coaching/consultation services.

Cancellation Policy

For coaching and consultation services:

  • You may reschedule or cancel a scheduled session at least 48 hours in advance without penalty
  • Cancellations made less than 48 hours before the scheduled session will not be refunded
  • Failure to attend a scheduled session ("no-show") will result in forfeiture of the session fee
  • Packages of multiple coaching sessions may be refunded on a prorated basis for unused sessions, less a 15% administrative fee

Satisfaction Guarantee

If you are not satisfied with your initial coaching or consultation session, you may request a refund within 7 days of the session, provided you explain your reasons for dissatisfaction. This guarantee applies only to the first session and not to subsequent sessions or package purchases.

Live Events and Workshops

Terravibe occasionally hosts live events, workshops, and seminars, both in-person and virtual.

Cancellation by Customer

For live events and workshops:

  • Cancellations made more than 30 days before the event date will receive a full refund, less a 5% processing fee
  • Cancellations made 15-30 days before the event date will receive a 50% refund
  • Cancellations made less than 15 days before the event date are non-refundable
  • You may transfer your registration to another person at no additional cost by notifying us at least 7 days before the event

Cancellation by Terravibe

If Terravibe cancels an event for any reason:

  • You will receive a full refund of your registration fee
  • Alternatively, you may choose to transfer your registration to another date if the event is rescheduled
  • Terravibe is not responsible for any travel, accommodation, or other expenses you may have incurred

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at support@terravibe.nl or call +44 617 306 8824
  2. Include your order number, the date of purchase, and the product or service for which you are requesting a refund
  3. Provide a brief explanation of why you are requesting a refund
  4. Specify your preferred refund method (original payment method, store credit, etc.)

We will review your request and respond within 3-5 business days. If your refund is approved, it will be processed within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

Refund Methods

Refunds will generally be issued using the same payment method used for the original purchase:

  • Credit/Debit Card: Refunded to the same card used for purchase
  • PayPal: Refunded to your PayPal account
  • Bank Transfer: Refunded to the originating bank account

In some cases, we may offer store credit instead of a monetary refund, especially for purchases made more than 30 days prior to the refund request.

Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Technical Issues: If you experience technical problems that prevent you from accessing or using our products properly, please contact our technical support team before requesting a refund. We will make reasonable efforts to resolve any technical issues.
  • Medical Emergencies: In case of serious medical emergencies that prevent you from using purchased services, you may request an extension or credit toward future purchases. Documentation may be required.
  • Duplicate Purchases: If you accidentally made a duplicate purchase, please contact us immediately. We will refund the duplicate transaction after verification.

Each special circumstance will be evaluated on a case-by-case basis, and our decision will be final.

Promotional Offers and Discounted Purchases

Products or services purchased with a promotional discount may be subject to different refund terms:

  • Products marked as "Final Sale" or purchased during special promotional events may not be eligible for refunds
  • For discounted purchases, refunds will be based on the actual amount paid, not the regular price
  • If a product was received as part of a bundle or package, the refund will be calculated based on the proportional value of the individual product within the bundle

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. The updated version will be effective as soon as it is posted on the Website, with the updated "Last Updated" date at the top of the policy.

Any changes to the Refund Policy will only apply to purchases made after the effective date of the changes. Purchases made before the changes will be subject to the Refund Policy in effect at the time of purchase.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Terravibe

Studio 28 Shaw Coves

Lexiville PO17 5HZ

United Kingdom

Email: support@terravibe.nl

Phone: +44 617 306 8824

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time.